Privacy Policy - Ramsons Delivery & Ramsons Supermarket

1. Introduction

RAMSONS OVERSEAS LTD ("we", "us", "our", "Ramsons Delivery", or "Ramsons Supermarket") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use the Ramsons Delivery mobile application, the Ramsons Supermarket website (`ramsons.gi` or any related domains), and any related online services, features, or content (collectively, the "Services").

The Services are owned and operated by RAMSONS OVERSEAS LTD, a company incorporated in Gibraltar (Company Number 02805) with its registered office at 5, 11 Waterport Rd, Gibraltar GX11 1AA.

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services. We may update this Policy from time to time; the Effective Date at the top will be revised accordingly. Continued use after changes means you accept the updated Policy.

2. Information We Collect

We collect the following categories of personal data:

• 2.1 Information You Provide: account details such as your name, email address, phone number, delivery or collection address, and date of birth where required for age-restricted products.
• Order information: items ordered, payment details processed by third-party providers, special instructions, and order history.
• Communications: messages, feedback, or support requests you send via the app, website chat, email, or phone.
• Website-specific data: account registration forms, newsletter sign-ups, or contact forms on the Ramsons Supermarket website.
• 2.2 Information Collected Automatically: device and usage data such as IP address, device ID, operating system, browser type, app or website version, pages visited, and crash reports.
• Location data: precise or approximate location (GPS) when you place an order, use delivery tracking, or enable location services on the app or website. You can disable this in your device or browser settings.
• Cookies and similar technologies: please see Section 9 below.
• 2.3 Information from Third Parties: information from payment processors, analytics providers, advertising partners where applicable, and delivery partners or in-store staff who share limited order-related data with us.

3. How We Use Your Information

• To process and fulfil your online orders, including delivery, click-and-collect, or in-store purchases made via the website or app.
• To create and manage your account across the Ramsons Delivery app and Ramsons Supermarket website.
• To communicate with you about orders, promotions, updates, loyalty programs, and customer support.
• To improve, personalise, and maintain the Services, including analytics, debugging, and website or app performance.
• To prevent fraud, ensure safety, and enforce our Terms and Conditions.
• For marketing and advertising, but only with your consent, which you may withdraw at any time.
• To comply with legal obligations including tax, accounting, age-verification, or regulatory requirements.

4. Legal Basis for Processing (Gibraltar/UK GDPR)

• Performance of a contract: to process and deliver your orders or provide the Services you request.
• Legitimate interests: to improve the Services, prevent fraud, conduct marketing where permitted, and operate our business efficiently.
• Consent: for certain marketing communications, non-essential cookies, or optional features. You can withdraw consent at any time.
• Legal obligation: to comply with Gibraltar laws.

5. Sharing Your Information

We may share your personal data with the following parties:

• Delivery partners and independent contractors who fulfil orders, limited to your name, phone number, address, and order details.
• Third-party service providers such as payment processors, hosting providers, analytics tools, website maintenance providers, and customer support software, who act on our behalf and are contractually bound to protect your data.
• Professional advisers, auditors, or regulators when legally required.
• Parties involved in a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell your personal data to third parties for their own marketing purposes.

6. International Data Transfers

Your data is primarily processed in Gibraltar and the UK. If we transfer data outside the Gibraltar, UK, or EEA, we use appropriate safeguards such as Standard Contractual Clauses approved by the Gibraltar Information Commissioner or equivalent measures.

7. Data Retention

We keep your personal data only for as long as necessary for the purposes set out above or as required by law, typically 6 years for accounting and tax records and shorter periods for marketing data. Once no longer needed, we securely delete or anonymise it.

8. Your Rights

Under Gibraltar data protection law you have the following rights, subject to certain exemptions:

• Access, correction, or deletion of your personal data.
• Restriction of processing or objection to processing.
• Data portability in certain cases.
• Withdrawal of consent where we rely on consent.
• The right to lodge a complaint with the Gibraltar Information Commissioner's Office.

To exercise any of these rights, please contact us using the details in Section 12. We will respond within one month, extendable in complex cases.

9. Cookies and Tracking Technologies

We use cookies, pixels, local storage, and similar technologies on the Ramsons Supermarket website and in the Ramsons Delivery app to recognise your device, remember preferences, analyse usage, and deliver personalised content or targeted advertising. You can manage cookie preferences through your browser settings for the website or app settings and device permissions for the mobile app. For more details, please refer to our separate Cookie Policy, available in the app settings and website footer.

10. Security

We implement reasonable technical and organisational security measures, including encryption, access controls, and secure servers, to protect your data. However, no system is completely secure and we cannot guarantee absolute security.

11. Children's Privacy

The Services are not intended for children under 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete it.

12. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

13. Changes to This Privacy Policy

We may update this Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via the app, website, or email where appropriate.

© RAMSONS OVERSEAS LTD. All rights reserved.